CCRs must be distributed to which population?

• A. True
• B. False
• C. Only to state regulators
• D. Only upon request

Answer: (A)

Customer Confidence Reports are annual, public-facing updates that drinking water utilities must provide to the people they serve. They summarize water quality, potential contaminants, and compliance with standards for the previous year. The point is to inform the population that actually uses the water, so the report is distributed to customers and made accessible to the public—not limited to state regulators and not contingent only on a request. Utilities typically mail the report to customers and post it on the website or at the utility office, ensuring broad access. This transparency helps residents understand their water quality and any actions the utility is taking.